Papa Gino’s has selected ConverseNow, a voice AI technology platform, for a trial run. The 81-unit brand is based in New England and will test ConverseNow’s new Fast Track program, which will handle their phone orders across multiple pilot locations to enhance guest experience, staff productivity and store performance, according to a press release.
The Fast Track program allows ConverseNow to handle restaurants’ orders in an expedited fashion. By cutting down on the time needed to activate service, ConverseNow’s Fast Track program allows restaurants to enjoy immediate gratification amid their digital transformation.
“We’ve discovered that our customers already have pain when they come to us. Whether it’s a labor shortage, untapped sales potential or overwhelmed staff, these are pain points that are costing these brands significantly with each passing day. The Fast Track program relieves that pain immediately, creating a huge win for the restaurant, their staff and their customers,” Vinay Shukla, co-founder and CEO of ConverseNow, said in the press release.
“Papa Gino’s has used the same 80-year-old Italian recipes since opening the first restaurant in 1961, but it’s more important now than ever to evolve with technology in order to streamline operations and create frictionless guest experiences,” Kevin Bentley, vice president of technology and automation for New England Authentic Eats, parent company of Papa Gino’s, said in the release. Looking beyond the labor shortage and automating our phone orders frees up valuable time and energy for our team. It’s the future, and we want to lead that change. We’re excited to partner with ConverseNow and eager to see them deliver results for Papa Gino’s, like they have with some of the country’s other leading restaurant brands.”